An exciting opportunity has arisen within the Ambulatory Care Division for an experienced supervisor to take a Band 5 ‘Deputy Service Manager’ role overseeing the administrative and clerical aspects of Central Appointments to deliver outpatient services to the specialities across QMC and City campus. This Deputy Service Manager role is required to help manage the staff and the service that are pivotal to both the appointment booking and the day to day running of the department. In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert. Working closely with the Outpatients Management team , you will have excellent communication skills with proven experience of being able to manage multiple demands from different areas. You will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner to ensure all stakeholders needs are met. You will have experience in both leading a team and delivering elements of projects. You will possess the ability to work under pressure, with excellent planning, time management and organisational skills. The successful candidate will have the ability to anticipate and manage capacity and performance issues in a timely manner. They will be able to organise and prioritise their own workload against constantly changing demands to meet agreed targets and deadlines, working flexibly as required across all NUH campuses. It is desirable for applicants to be competent in the use of Careflow, Qlik Sense, DrDoctor, Electronic Referral System, Outlook and Excel. The administration team consists of a variety of administration roles, providing a high quality administration service to both patient and clinical teams. We have a management team that is supportive, innovative and proactive in ensuring we provide a high quality service. We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviors of the team. Please refer to the attached job description and person specification for the details and responsibilities. This advert closes on Thursday 25 Apr 2024